FAQ

When will I get my order?

 

Orders placed through the Seven Sunsets Website will be processed within 24 hours. Orders shipping to destinations within the Province of Manitoba can expect 5-7 day shipping and handling times. All other Canadian orders can expect 7-10 business days. 

Orders shipping to the continental United States can expect 10-14 day shipping times. 

For all other international shipping costs and timelines feel free to contact me directly for a quote. I have shipped to Australia before and am happy to do so again.

Custom Pieces 

I am happy to work with you to develop custom jewelry, however, the turn around time can vary widely from 1-2 weeks to 2 months or more depending on time of year. It's best if you are planning a piece for an event to get in touch with me as soon as possible. Most custom pieces can be created for 25% more than an in-stock item and in a reasonable time frame, though the more complex a design the more your jewelry is likely to cost. All custom pieces require a deposit of 50% upfront and you can expect pictures and updates along the way so you can watch your design come to life and truly be a part of the process. Because of the time and potential cost involved ALL CUSTOM JEWELRY IS ALL SALES FINAL however that being said I am more than willing to work with you to ensure you get the custom piece you want and that it truly is exactly the way you imagined even if it means we have to start over half way through to get it just right,

Secure Ordering & Payment Options

Orders may be placed through the website using secure creditcard options, should you wish to use PayPal, or another e-transfer service, you may contact me directly to arrange a payment at sevensunsetsjewelry@outlook.com to make arrangements, payments not made through the website itself may be subject to a 3 day processing time (due to a shortage of robots and human cloning technology and my unfortunate need to sleep from time to time, I do try my best though). All orders should ship within 1-3 days of receipt of payment. If you have any issues please email sevensunsetsjewelry@outlook.com.

Winnipeg Area Pickup Options

Downtown Winnipeg Pickup Can be arranged near CDI campus at Main and Fort st. Weekdays for Winnipeg area residents please contact Ani at 204-396-4983 via text message to arrange pick up times and locations that work best for you. 

Returns & Refunds

Because each piece is handmade no two will ever be the same, and each pieces is highly unique. With handmade jewelry part of the design is in the intricacy and imperfection, much the way natural stone will never be perfectly clear, acrylic paint, resin and metal will always have it's share of imperfections that give it character. However if you are truly unhappy with your purchase you are welcome to ship it back to me and I will refund the cost of the jewelry, less the shipping costs, I want my customers to be happy with what they purchase from me, and feel good about what they wear. The only exception to this policy is on custom pieces because of the time and effort involved in creating them and the intense one-on-one communication required with the client during the process, because of the nature of that process and relationship, I must insist that ALL CUSTOM JEWELRY IS ALL SALES FINAL. All in stock jewelry can be returned for a full refund less the shipping cost within 60 days of receipt.

 

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